Unless you a lawyer looking for someone to testify against our industry, call me the highlight of the day is working with our industry for the betterment of the person and industry. Every once in a while I receive a Facetime call from a technician, service manager, manager and yes owners showing me the problem that they are looking at allowing me to offer assistance in the problem and it is a free service. Staying involved and alert is very important me all of us! When we stop using it we lose it!